Business process automation (BPA) is the technology-enabled automation of activities or services that accomplish a specific function or workflow. Business processes can be determined for many different segments of company activities, including sales, management, operations, supply chain, human resources and information technology.
The goal of Business Automation is to not only automate business processes, but to simplify and improve business workflows as well. Automating business can be a standalone initiative or part of a larger, business process management (BPM) strategy.
Within BPM, automated business processes are managed collectively to improve an organization’s overall workflow in terms of achieving greater efficiency, adapting to changing business needs, reducing human error and clarifying job roles and responsibilities.
There are several reasons why businesses need to automate the ways in which activities are carried out within the organization, chiefly among them are:
Organizations with automated business processes, possess a streamlined mode of communication, and a common dashboard where all requests, incoming and outgoing are placed, along with details about which stage in the business process they are at.
Streamline communication in existing business process:
This eliminates the tendency for employees to be inefficient in carrying out their duties as a result of several lines of communication which have to be followed in a bid to fulfil their daily schedules of activities.
By automating workflows and streamlining communication across an organization, information is made readily available at your fingertips, information that tells you who is responsible for what process. Initiations, approvals, rejections, inputs – are all bound to the person who has performed the action. By enabling that level of information transparency across an organization’s business processes, accountability is enforced across all employees of the organization.
Employees of an organization may forget payment due dates, or approval deadlines or make payments for services or goods never received by the firm. These might result in direct financial loss in many instances. An automated workflow allows one to minimize these errors. At any point in time, a particular transaction is presented in its current state. So if an order is pending and the responsible employee hasn’t received it, he/she will never make a payment unless its state has been updated to “Received”.
Minimize costs due to manual errors and inefficiency
A well implemented business process workflow tool, will have approval hierarchies codified into itself, and also ensure that each process has its own specific hierarchy as deemed by it. This eliminates the time wasted in most instances from having to search for those to approve requests necessary for the implementation/control of a business process.
Establish a clear approval hierarchy