Quality Management System

Quality is the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs.

Quality Management is critical in improving the performance and profitability of any successful organisation. Our training is designed for anyone involved in quality from new quality managers implementing ISO 9001 for the first time to auditors that want to achieve International Register of Certificated Auditors (IRCA) professional status. It is designed to provide participants with the quality management principles, techniques, tools, and skills for on-the-job applications useful in a wide range of businesses and organizations, including service, manufacturing, government, education, and healthcare. Although not designed as a certification refresher, this course will help seasoned professionals brush up on the key elements of Quality Management.

We focus on the eight quality management principles:-

  • Customer focus
  • The role of Leadership
  • Involvement of People
  • Process Approach
  • System Approach to Management
  • Continual Improvement
  • Factual Approach to Decision Making
  • Mutual Beneficial Supplier relationship



Key features

  • Compare and contrast the Aldridge model for business excellence vs. ISO 9001:2008.
  • Understand a strategic planning and deployment process for improvement, performing a SWOT analysis and reviewing current models/tools such as balanced scorecard, scenario planning etc.
  • Develop aligned goals, long- and short-term objectives and plans, for their functions.
  • Understand current practices in customer and market requirement definition, satisfaction/retention, and product and process design, including completing a QFD relationship matrix.
  • Seven Concepts of TQM
  • Know when and how to use fundamental QC and QA elements to control, correct and improve processes and products.
  • Use of a problem solving process and quality tools, control plans and charts, process capability, audits, supplier quality management, documentation, calibration, and measurement quality.